Privacy Policy

This Privacy Policy describes how storm-puffin ("we", "us", or "our") collects, uses, and shares information when you use our website storm-puffin.com and our garden care services. We are committed to protecting your privacy and handling your data responsibly.

Information We Collect

We collect information that you provide directly to us when you:

• Fill out our consultation request form
• Contact us via email
• Subscribe to communications from us
• Request a quote for our services

This information may include your name, email address, physical address, and details about your garden or property.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and your visit, including:

• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website address
• IP address (anonymised)

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and service requests
• Provide and improve our garden care services
• Schedule consultations and site visits
• Send you relevant information about our services
• Analyse website usage to improve user experience
• Comply with legal obligations

Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist in our operations (such as email services), under strict confidentiality agreements
• When required by law or to respond to legal process
• To protect our rights, privacy, safety, or property

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When personal information is no longer needed, we securely delete or anonymise it.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to processing of your personal information
• Request restriction of processing
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at [email protected].

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any website you visit.

Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on this page and update the effective date below. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

storm-puffin
42 Greenway Avenue
Sandton, Johannesburg
South Africa
Email: [email protected]

Last updated: January 2024